FAQ's
How long does delivery take?
- UK orders: Typically 2–4 working days
- International orders: Usually 5–14 working days, depending on the destination
Please note that delivery times may vary during busy periods.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs vary depending on your location and will be shown at checkout.
What payment methods do you accept?
We accept all major payment methods, including:
- Debit & credit cards
- Apple Pay / Google Pay
- PayPal
All payments are processed securely.
Do you accept returns or exchanges?
Yes. If your item arrives damaged, incorrect, or faulty, please contact us within 14 days of receiving your order and we’ll be happy to help.
Returned items must be unused and in original condition.
Can I cancel or change my order?
If your order has not yet been dispatched, we may be able to cancel or amend it. Please contact us as soon as possible after placing your order.
Will I receive an invoice or receipt?
Yes, an order confirmation and receipt will be emailed to you automatically after purchase.
My order hasn’t arrived — what should I do?
If your order hasn’t arrived within the expected timeframe, please contact us with your order number, and we’ll investigate right away.
How can I contact you?
You can contact us via:
- Email: thesunnibookstore@gmail.com
- Our website contact form
We aim to respond within 24–48 working hours.