Refund policy

The Sunni Bookstore – Refund & Returns Policy

Effective Date: 4 April 2026

At The Sunni Bookstore, we want you to be completely satisfied with your purchase. This policy explains your rights and how returns and refunds are handled.

Returns

You have the right to return your order within 14 days of receiving your item.

To be eligible for a return:

  • Items must be unused, in original condition, and in original packaging
  • You must provide proof of purchase

To start a return, please contact us at:
TheSunniBookstore@gmail.com

Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of delivery, for any reason.

After notifying us, you have a further 14 days to return the item(s).

Refunds

Once we receive and inspect your return:

  • We will notify you of approval or rejection
  • If approved, your refund will be processed within 5–10 working days
  • Refunds will be issued to your original payment method

If you cancel within your legal rights, we will also refund the standard delivery cost.

Return Shipping

  • You are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
  • We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items

Damaged, Faulty, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Faulty
  • Not as described
  • Incorrect

Please contact us within 48 hours of delivery with photos where possible.

You will be offered a:

  • Full refund, or
  • Replacement, at no extra cost

Non-Returnable Items

The following items cannot be returned unless faulty:

  • Digital products (eBooks or downloads)
  • Gift cards or vouchers
  • Items marked as final sale

Contact Information

If you have any questions about returns or refunds, please contact us:

The Sunni Bookstore
www.thesunnibookstore.com
TheSunniBookstore@gmail.com
Unit 3 - Office C, Broughton Trade Centre, 95-103 Broughton Lane, Salford, M7 1UH

Your Rights

This policy does not affect your statutory rights under UK consumer law.